Shipping policy

Shipping, Delivery & Return/Exchange Policy

  • Shipping:

·     Shipping Time: Orders are usually processed and shipped within 2 working days. Expected Delivery Time: 3–7 business days following dispatch. Please keep in mind that shipping days do not include Saturdays, Sundays, or public holidays.

·       Shipping Address: Please enter your correct address and pin code. After placing the order, the shipping address cannot be changed.

·       Shipping Charges Our shipping charges for prepaid order is 100 Rs. and 200 Rs. for COD order. Shipping charges for international order will depend and vary as per the delivery countries.

    • Personalized Order: Please note personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.
    • Shipping Charges: We offer free shipping on all orders over Rs. 2,000/-. Please note that we do not offer free shipping on international orders and returns.
    • Tracking: Once your order is shipped, you will receive the tracking details of your shipment, please track your parcel yourself.
    • We are not responsible for any delay in delivery due to unavoidable situations like natural calamities, riots & curfew and festive season etc.
  • Returns
    • Return Policy: Return and refund will accept only in case of you receive a damaged product or wrong item received. We offer a 10-day return policy for all unused and unworn items. However, please note that the 10-day return does not apply to personalized Jewellery, perfumes, candles, coins, utensils, and God idols other than in cases of defective/spurious products. MANKAA GLOBAL LLP reserves the right to process refunds after checking the returned items. In case you have purchased a MANKAA GLOBAL LLP product from anywhere other than the https://www.terrabellaa.com website, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns. Customer has to pay return shipping charge for returned items.
    • In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
    • Refund Policy: Return and refund will accept only in case of you receive a damaged product or wrong item received. In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse with original condition.
    • Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been delivered (in the case of Gold items) to our warehouse. Customer has to pay shipping charge for both returned items and exchange items.
    • Return Process: To avail the return and refund, please make sure you must make a 360-degree unpacking of the parcel/package opening which clearly showing that you received a damaged or wrong product. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. You can initiate a return request from our website sor app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
    • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India.
    • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.